Kingia Privacy Policy

At Kingia, we take the protection of your personal data seriously and we are committed to handling it responsibly and transparently. This Privacy Policy explains what information we collect when you use Kingia Online Casino, how we use it, and what rights you have regarding your data. By registering an account and using our services, you agree to the practices described below.

Who We Are

Kingia Online Casino is operated by Win Top Ltd, a company registered under number 16122 with its registered office at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. We hold licence No. ALSI-202509029-FI1. For any privacy-related questions, you can reach our team at [email protected]. If you wish to exercise self-exclusion rights, you may contact [email protected].

Information We Collect

When you create an account with us or browse kingia.com, we collect several categories of information in order to provide, secure and improve our services.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence
• We gather identity verification documents, including proof of identity, proof of address and, where required, video verification, as part of our KYC obligations
• We record your payment information when you use methods such as PaysafeCard, Apple Pay, Google Pay, credit cards, Sparkasse, Deutsche Bank, Postbank, Revolut, online banking, or cryptocurrencies including USDT, Bitcoin, Ethereum, Solana, Tron, Litecoin, Dogecoin and Bitcoin Cash
• We track your gaming activity, including slots, live casino, Drops & Wins, Bonus Buy, tournaments and sportsbook interactions, to manage your account and calculate wagering contributions
• We log technical data such as IP address, device type, browser information and session logs for security and fraud-prevention purposes
• We retain communication records from live chat, e-mail and VIP manager interactions

How We Use Your Data

We at Kingia use the information we collect for a number of legitimate business and legal purposes. Our Kingia platform relies on this data to deliver a secure, personalised and compliant gaming experience.

• We use your data to verify your identity and comply with anti-money laundering and KYC regulations
• We process your payment details to handle deposits and withdrawals, including minimum deposits of €20 and minimum withdrawals of €50
• We analyse your gaming activity to apply wagering requirements correctly, since slots without bonus features contribute 100%, slots with bonus features 50%, live and RNG roulette and blackjack 10%, and certain products such as craps, scratch cards and video poker contribute 0%
• We use your contact information to send account notifications, bonus updates such as the Casino Welcome Pack or Friday Reload, and important service communications
• We monitor activity to detect fraud, prevent abuse of bonus terms, and protect the integrity of our VIP Club and loyalty programs

Legal Basis for Processing

Our Kingia Casino processes personal data based on the necessity of performing our contract with you, compliance with legal and regulatory obligations under our licence, and our legitimate interest in preventing fraud and securing our platform. Where applicable, we may also rely on your consent, which you may withdraw at any time by contacting us.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties where necessary to operate our services.

• We share data with payment processors and banking partners to complete transactions
• We share information with game providers such as Pragmatic Play, Evolution, Hacksaw Gaming, Playson and other partners listed among our over 110 providers, strictly for the purpose of delivering gameplay
• We disclose data to regulatory authorities, auditors and law enforcement where required by law or our licensing obligations
• We may share information with fraud-prevention and identity-verification services to confirm your eligibility to play

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal, tax and regulatory requirements. Where you request withdrawal and we require KYC verification, we may retain submitted documents for the duration necessary to process your request and meet our compliance obligations. If information is not supplied within 14 days of a request, winnings may be confiscated in accordance with our terms.

Security Measures

We at Kingia implement technical and organisational measures designed to protect your personal data from unauthorised access, loss or misuse. Our Kingia systems use encryption, secure servers and restricted internal access controls. While we strive to protect your information, no method of transmission over the internet is completely secure, and we encourage you to safeguard your own login credentials.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to respect these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You can ask us to delete your data, subject to our legal and regulatory retention obligations
• You may object to certain types of processing, including marketing communications
• You can contact our support team to exercise any of these rights

Please note that Kingia Online Casino restricts access to residents of certain countries, including the United Kingdom, the Netherlands, Russia, Ukraine, the United States and others listed in our terms. If you are located in a restricted jurisdiction, our services, including this Privacy Policy, do not apply to you, and your access may be limited or terminated.

Cookies and Tracking

We use cookies and similar technologies to operate kingia.com, remember your preferences, and analyse site performance. For full details on the types of cookies we use and how you can manage them, please refer to our separate Cookie Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. We encourage you to review this page periodically. Continued use of our services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we collect, use or protect your personal data, or if you wish to exercise your privacy rights, please contact our support team at [email protected]. For self-exclusion requests, please write to [email protected]. We are here to address your concerns and ensure your experience with us remains secure and trustworthy.